The
service order
agreement includes this clause:
Here's what the Mac Store's disclaimer looks like:
YOUR QUESTION: I have not backed up my critical data. Should I have it backed up? What are the risks? The main risk is that hard drives eventually fail and can fail at any time. Statistically 1 out of 12 drives fail in the first 2 years. After that there is an 8% annual failure rate. If your hard drive stops working due to physical failure, the cost to recover data at high tech recovery labs typically ranges from $1,500 to $3,000.
Also keep in mind that you may THINK that you properly backed up your data BUT you might have improperly backed it up, or you may accidentally delete your own data later, or the backup process itself may fail. It has been reported that Carbonite lost 7,500 people's data in 2009. The "perfect storm" can wipe out all of your data. This is why experts say that you should have at least two safety backups of your critical personal data, each stored at different locations. That's 3 copies in total.
WARRANTY
WORKMANSHIP WARRANTY - Repairs are Guaranteed As Follows: Workmanship performed is warranted for 30 days after date of delivery unless an additional warranty is specified.
WORKMANSHIP WARRANTY REGARDING HARDWARE REPAIRS - For no additional charge, PCR will correct any hardware defects in workmanship of the repair services, provided they are reported to PCR within 90 days from the date of pick-up. This provision does not apply to virus removal or software repairs.
PARTS WARRANTY - Warranty on materials replaced on this repair is the same warranty offered by the manufacturer or vendor to Palisades Computer Repair - expiration usually from the date of purchase by PCR. Parts NOT replaced are not subject to guarantee. Warranty shall not apply to defects resulting from improper or inadequate maintenance by buyer, buyer supplied software or interfacing, unauthorized modification or misuse, operation outside of the environment specifications of the product, improper site preparation and maintenance.
An estimate as required (California Business and Professions Code Section 9844) for repairs shall be given to the customer by the service dealer in writing, and the service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For further information contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, 95814.
EXAMPLES
Customer brings in computer specifically for $50.00 power supply replacement ONLY (with NO diagnostic and NO full repair).
1 to 90 days later the customer states that the computer won't boot to the desktop.
LABOR WARRANTY: If PCR determines that the boot failure is due to a faulty power supply then PCR will replace the faulty power supply at no extra labor charge.
LABOR WARRANTY: If PCR determines that the boot failure is due to a failed power supply AND failed motherboard then the $50 a la carte power supply replacement fee may be CREDITED towards a full diagnostic and repair (plus other optional costs related to data backup or laptop dismantling if applicable).
LABOR WARRANTY: If PCR determines that the boot failure is due to a virus infection then the $50 a la carte power supply replacement fee may be CREDITED towards a full diagnostic and repair (plus other optional costs related to data backup or laptop dismantling if applicable).
PARTS WARRANTY: PCR does not directly offer any parts warranty. Customer parts warranty is the same warranty afforded to PCR by the vendor or manufacturer. If the vendor (or manufacturer) of the power supply provide a replacement FREE of charge then customer pays no charge. If the vendor (or manufacturer) do not cover shipping costs (such as RAM shipping) then the customer must pay these charges. Remember that PCR does not profit off of parts. Repaired parts are billed as "reimbursement". Vendors and manufacturers rarely offer warranties on other parts that may be damaged due to chain reaction (such as failure of power supply to protect the motherboard after a power surge).
Customer brings in computer with a virus infection. PCR performs a full diagnostic + repair, eventually zero wiping the drive, reinstalling Windows and installing Microsoft Security Essentials.
1 to 90 days days later the customer states that the computer is again infected with the same virus.
NO LABOR WARRANTY: PCR's labor warranty does NOT cover virus re-infection after reinstalling Windows, which definitively rebuilds the Windows registry and erases viruses. Zero wiping definitively erases any boot sector viruses.
Customer brings in computer that won't boot to the desktop. PCR performs a full $100 diagnostic + repair, and determines that the hard drive is failing due to failed SMART test. PCR informs the customer that when drives fail they typically fail slowly and the drive may fail at any time. However in hopes of saving money the customer insists that they wish to take a chance by continuing to use the unhealthy drive if the Windows operating system can be repaired. PCR is in fact able to repair the software system back to health.
1 to 90 days days later the customer states that the computer has again failed.
PCR determines that the boot failure is once again due to the same failing hard drive.
NO LABOR WARRANTY: PCR's labor warranty does NOT cover repairs made on failing parts when the customer elects not to replace the failing part.
